What review sites do you work with?
We primarily focus on getting positive reviews of your business on Yelp, Google+ and Angie’s List. Studies have shown that more consumers are reading these review sites than any other, and these sites have the greatest impact on your online reputation and rating.

If there is a different review site that you’d like to be represented on, just let us know! We will be happy to customize a service package for you that includes posting to additional review sites.

Are these reviews fake?
Not at all! Every review that Positive Online Reviews helps to facilitate is a 100% real, unique,  honest and credible review written by a happy customer that you identify. The online review experts at Positive Online Reviews actually contact your satisfied customers and “hold their hands” as they create and post their review. We walk them through the entire process, making it easy for them and ensuring that they follow through and successfully post the review.

Can’t I just go online and write my own reviews of my company?
No! Absolutely not! Do not do it!

Review sites like Yelp, Google+ and Angie’s List are quick to identify fraudulent reviews and take harsh action against them. Businesses who write deceptive or fraudulent reviews (either positive reviews about themselves or negative reviews about their competitors) can be banned from review sites and have their online reputation compromised or even completely devastated.

More than ever before, consumers value honesty and transparency from companies they deal with. Participating in review fraud can destroy the trust your customers have in your business, and can turn potential customers away on principle alone. Writing your own reviews WILL have a detrimental effect on your business. We promise.

Let the experts at Positive Online Reviews help facilitate getting authentic, unique reviews from customers you have identified as happy and satisfied. We take care of the entire process, so you can focus on delighting even more customers.

My customers are clueless about technology! Will you be able to help them?
Of course! Our team walks each customer through the entire process of posting their review, making it fun and easy, even for technology challenged individuals. We do 90% of the work for them, so it is virtually fool proof!

What about negative reviews? Can you erase those for me?
Unfortunately, we cannot remove negative reviews that are posted about your business. However, we can guarantee that we will NEVER facilitate the posting of a negative review of your company. If your customer is not pleased and is planning to post a negative review, we will help redirect them to contact you directly, giving you the opportunity to respond and resolve the matter directly with your customer before they rant about it online. In many cases, by speaking directly with the disgruntled customer and working to make things right, companies can actually turn a potential negative review into a positive one. Many customers want to share their experiences with others and tell how a company handled a tough issue or went above and beyond to provide a better experience for the customer.

Even the best businesses with stellar customer service will eventually receive negative reviews and feedback from dissatisfied customers. Although those reviews will not be generated through the services provided by Positive Online Review, we will help you monitor your online reputation and will alert you if negative reviews are posted. As our client, you will receive reports on a regular basis. These reports will track your reviews on each site, your online rating with each review site, and will also help identify any negative reviews.

Knowing that a negative review of your company is online allows you to respond, either by responding publicly to the review or by reaching out directly to the customer to help make it right. At Positive Online Reviews, we help monitor your online reputation, so you can effectively manage it. What you don’t know is being said can really hurt you!

Keep in mind that negative reviews can also be helpful evaluation tools for businesses. Don’t be afraid to take an honest look at your company and your practices to see if there is some truth in the negative comments of an unhappy customer. Use feedback from customers to improve things, and then be sure to communicate the changes to the customers. Quite often you will win back the customer!

Do positive reviews help boost my SEO ranking?
Absolutely! Search engines such as Google, Yahoo and Bing use complicated algorithms that constantly evaluate and rank websites. Those algorithms do factor in positive reviews as they formulate rankings. So, the more positive online reviews your company has, the better your ranking will be in the search engines. In fact, increasing the number of positive online reviews your company has is one of the best ways to improve your SEO ranking.

How will I know that the service that Positive Online Reviews provides is helping my SEO ranking?
Our monthly reports make it easy to track your progress and evaluate the return on your investment. As part of our service we provide a detailed monthly report for your company. This monthly report shows all your new reviews, both the positive reviews facilitated by Positive Online Reviews, as well as any negative reviews your company may have received that month. This monthly report can alert you to any negative online activity concerning your company, allowing you to address any negative reviews in a timely manner. The monthly report from Positive Online Reviews is a valuable tool to help you monitor and manage your online review presence.